Refund Policy

Overview

At Launch Engine Pro Enterprise, we are committed to providing high-quality digital products, AI tools, and services. Due to the nature of digital goods and immediate access to our proprietary AI systems, our refund policy varies depending on the type of product or service purchased. Please review this policy carefully before making a purchase.

Digital Products

All sales of standalone digital products, including but not limited to templates, AI prompt packs, ebooks, and digital downloads, are final. Because these products are delivered instantly and cannot be returned, we do not offer refunds once the product has been accessed or downloaded. If you experience technical issues downloading the file, please contact our support team.

Subscription Services

Our SaaS subscriptions (Starter, Professional, Business, Enterprise) are billed on a recurring basis. You may cancel your subscription at any time to prevent future charges.

• We do not provide partial refunds for any remaining period in a billing cycle after cancellation.
• If you request a refund within the first 7 days of your initial subscription purchase, we will review it on a case-by-case basis and may offer a pro-rated refund minus any AI credits utilized.

Done-For-You Services & Packages

For our premium "Done-For-You" and "Done-With-You" services (e.g., AI Business Launch, Complete AI Business System):

• No refunds are provided once work has commenced or strategy sessions have been completed.
• If a project is cancelled before work begins, a full refund will be issued minus a 10% administrative fee.
• For milestone-based projects, refunds are only applicable to future, unstarted milestones. Completed milestones are non-refundable.

Exceptions

We may, at our sole discretion, grant exceptions to this policy in cases of proven fraudulent activity, unauthorized charges, or significant technical failures on our platform that prevent you from using the purchased service. Such exceptions are made on a case-by-case basis and do not establish a precedent for future refunds.

Dispute Resolution

Before initiating a chargeback with your bank or credit card provider, we ask that you contact our support team to resolve any issues. Fraudulent chargebacks will result in immediate termination of your account and may be referred to collections.

Contact Information

If you have any questions about our refund policy or need assistance with a recent purchase, please contact us or review our full Terms of Service.